Queue Management Solutions
Remarkable patient experiences are a trademark of healthcare institutions that promise quality care along with smooth processes, diligent staff, and personalized attention.
Improve service efficiency and customer satisfaction
Improve outpatient flow at hospitals and clinics with Wavetec’s custom-designed Patient Flow Management System that enables management to efficiently organize staff, resources and patient queues so that patients receive the right care at the right time in a comfortable, hassle-free environment.
Appointments & Tickets
Allow patients to take appointment or ticket via different options

Queue Management System
Knowledge & Speed

Appointments & Tickets

Allow patients to take appointment or ticket via different options

  • Walk-in
    Customers
  • Mobile SMS
  • Mobile App
  • Online Appointment
    or Web Ticketing
 

 

 

Queue Management System

Don’t make your customers wait

Decrease customer wait times, improve your service efficiency, and increase your revenues with FarazSystem’s enterprise queue management solutions

FarazSystem’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.

FarazSystem is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 10 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.

Queue Management System

Turnkey solution to manage customer flow

A complete system that caters to diverse queuing needs

KEY FEATURES

Predicts waiting times accurately Allows you to customize your settings Integrates with different platforms Predictive Analysis & Customer Journey Mapping Provides performance insights via reports and dashboards Enables you to engage waiting customers with digital signage Create your own solution-choose from fundamental and optional features

Linear Queuing System

Single Queue for a shorter wait

manage queues in the fairest and fastest way at retail

KEY FEATURES

Best for short transactions Easy to install and deploy Wait times less than multiple queues Customers served on first come, first served basis

Appointment Scheduling Software

Online Appointment Scheduling software is a central-server solution

The solution includes a complete suite of tools

KEY FEATURES

Provides a unified scheduling platform for all channels and self-service. Reduces operation costs through a streamlined scheduling process and improved agent efficiency. Provides a better experience for customers through self-service scheduling. Offers online appointment scheduling on all contact channels to capture all possible prospects. Ensures consistency in the matching of customers and requests to specific agents, in the messages conveyed to customers prior their arrival to an appointment, and in the way agents are prepared for their appointments.

Digital Signage Software

FarazSystem’s digital signage system helps you manage digital information displays.

The system provides easy contro

KEY FEATURES

Gives you full control over your screens content Provides better experience for customers waiting or shopping Delivers effective advertising and useful information to customers Increases customer satisfaction and sales

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Transactions/Annum
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FarazSystem Head Office:

IRAN , QOM , Amin BLVD ,Sahlei St ,NO. 784
Tel: +982532615571-3
Tel: +989121989099

FarazSystem Sale Office:

IRAN , TEHRAN Pasdaran , Golestan St , No. 7
Tel: +982144601029
Tel: +982144601309
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