Allow patients to take appointment or ticket via different options
FarazSystem’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions.
FarazSystem is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 10 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.
Predicts waiting times accurately Allows you to customize your settings Integrates with different platforms Predictive Analysis & Customer Journey Mapping Provides performance insights via reports and dashboards Enables you to engage waiting customers with digital signage Create your own solution-choose from fundamental and optional features
Best for short transactions Easy to install and deploy Wait times less than multiple queues Customers served on first come, first served basis
Provides a unified scheduling platform for all channels and self-service. Reduces operation costs through a streamlined scheduling process and improved agent efficiency. Provides a better experience for customers through self-service scheduling. Offers online appointment scheduling on all contact channels to capture all possible prospects. Ensures consistency in the matching of customers and requests to specific agents, in the messages conveyed to customers prior their arrival to an appointment, and in the way agents are prepared for their appointments.
Gives you full control over your screens content Provides better experience for customers waiting or shopping Delivers effective advertising and useful information to customers Increases customer satisfaction and sales